Some Steps to Understanding User Needs
- Research (To understand behavior)
- Affinity Diagram (Identify patterns of behavior and pain points)
- Empathy Mapping (Built from the affinity diagram)
- Personas/Persona Stories (built from affinity diagram and empathy map)
- Problem Statement / POV Problem Statement
- Customer Journey Maps / Story-boarding (Helps with visualizing the problem)
- Other methods
- User Stories
- Story Madlibs
- Re-framing
- 2×2 Diagrams
- Card Sorting
- Value Proposition Canvas
- How might we
Useful link from Design Libs